Privacy policy | Bioscape Nutrition

01Information we collect

Your name, email address, phone number and delivery and billing addresses, when you order, create an account or write to us.
Your order history, wishlist and any reviews or questions you submit.
Messages sent through the contact form.
Basic technical data such as browser type and pages visited, through cookies and server logs.

We do not see or store your card, UPI or bank details. Those are entered on the payment provider's page.

02How we use it

To process, ship and support your orders, and to send order, dispatch and tracking messages by email, SMS or WhatsApp.
To handle cancellations, returns and refunds.
To reply to your messages.
To keep the website secure and working, and to meet legal and tax obligations.
To send marketing email only if you have subscribed. You can unsubscribe at any time.

03Payments

Online payments are processed by Razorpay. When you pay, Razorpay receives the details needed to complete the payment, under its own terms and privacy policy. We receive confirmation of the result and a payment reference.

04Who we share it with

We share only what is needed with the people who help us serve you: courier partners (name, address, phone number), the payment provider, and technology services that run this website. We do not sell your personal information.

We may also disclose information where the law requires it.

05Cookies

Cookies are small files stored in your browser. We use them to keep you signed in, to remember your cart, and to keep the site secure. Your wishlist and recently viewed items are kept in your browser storage.

If we add analytics or advertising tools in future, they may set their own cookies. You can block or delete cookies in your browser settings, though signing in and checkout may then not work.

06Security and retention

We take reasonable steps to protect your information. Passwords are stored in hashed form. We keep order records for as long as needed to serve you and to meet accounting and legal requirements.

07Your choices

You can view and edit your details in your account. You can ask us to correct or delete your information, or to stop contacting you, by emailing support@bioscapenutrition.com. We may keep records we are legally required to keep.

08Changes to this policy

We may update this policy from time to time. The version on this page is the current one.