Policies
Returns, refunds and cancellation
What you can cancel, what you can return, and how refunds are made.
01Cancelling an order
An order can be cancelled only before it is shipped. To cancel, email support@bioscapenutrition.com with your order number.
Once an order has been shipped it cannot be cancelled.
Refunds for cancelled orders are processed within 7 business days after we acknowledge the cancellation.
02When we accept a return
Returns are accepted only for products that arrive damaged, defective or incorrectly shipped. Please report the problem within 48 hours of receiving the parcel, with photographs showing the issue.
Once the return is approved, a replacement or a refund is issued.
03When we cannot accept a return
- The product has been used.
- The seal is broken.
- The serial or batch marking has been tampered with.
- The problem was not reported within 48 hours of receipt, or without photographs.
04How refunds are paid
Refunds for online payments go back to the original payment method within 7 working days.
05Transit insurance
Transit insurance is provided on your shipment, valid up to the point you accept delivery. If the parcel looks damaged when it arrives, tell us straight away and keep the packaging and photographs.
06How to report a problem
Email support@bioscapenutrition.com with your order number, a short description and clear photographs of the product, the pack and the outer box. You can also use the contact page.